Terms of service
By accessing and using the Serene Spaces website, you agree to these Terms of Service.
Products & Pricing
We make every effort to ensure that product descriptions, images, dimensions, availability, and prices are accurate. Product colours and appearance may vary slightly depending on your screen and lighting conditions.
Prices are listed in Pakistani Rupees (PKR) unless otherwise stated.
Orders
An order is considered confirmed once it has been successfully placed through our website. We reserve the right to cancel an order where there is an error in pricing, product availability, or other circumstances that prevent us from fulfilling the order.
Product Availability
Product availability may change without notice. If an ordered product becomes unavailable, we will contact you regarding the order.
Delivery
Estimated delivery times are provided as a guide and may vary depending on location and circumstances outside our control. Please refer to our Shipping Policy for further information.
Returns & Damages
We do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.
If an item arrives damaged, we offer a free replacement for eligible damage claims.
Please contact us on WhatsApp within 24 hours of delivery with your order details, clear photographs of the damaged item and packaging, and an unpacking video.
Approved damage claims will receive a free replacement at no additional cost. Claims submitted after 24 hours may not be eligible.
This policy does not limit your rights under applicable consumer law. Please refer to our Refund Policy for further details.
Intellectual Property
All content on this website, including photographs, product descriptions, graphics, logos, and written material, belongs to or is used by Serene Spaces and may not be reproduced or used without permission.
Changes to These Terms
We may update these Terms of Service from time to time. Any updated version will be published on this website.
Contact
For questions regarding these Terms or your order, please contact us through our Contact page or WhatsApp.