Returns & Damages

Returns & Exchanges

Due to the nature of our products, we currently do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.

We encourage you to review product details, dimensions, finishes and available options carefully before placing your order.

Damaged Items

Every Serene Spaces order is carefully packed before dispatch.

If your item arrives damaged, we offer a free replacement for eligible transit damage claims. Contact us on WhatsApp within 24 hours of delivery, sharing your order details, an unpacking video and clear photos of:

• the damaged item
• the outer packaging
• the inner protective packaging
• the shipping label, where visible

We will review this information to confirm eligibility and arrange a free replacement for approved damage claims. This policy does not limit rights under applicable consumer law.

Reporting a Damage

Damage reported after the 24-hour period may be difficult for us to verify with the courier, so we recommend inspecting your order as soon as it arrives.

Please keep the original packaging until the matter has been resolved.

Incorrect Item Received

If you receive an item different from the product or variant you ordered, please contact us as soon as possible so we can review and correct the order.

Need Help?

If you have any questions before placing an order, please contact us. We are happy to help with product selection, sizing and available options.