Frequently Asked Questions

How long does delivery take?
Most orders are delivered within 5–7 working days after confirmation, depending on your location and courier service.

Do you deliver across Pakistan?
Yes. We deliver to locations across Pakistan supported by our courier partners. Remote areas may take slightly longer.

Do you accept returns or exchanges?
We currently do not accept returns or exchanges for change of mind, incorrect selection or personal preference.

What if my order arrives damaged?
For eligible items damaged in transit, we offer a free replacement. Contact us on WhatsApp within 24 hours of delivery with your order details, clear photos of the damaged item and packaging, and an unpacking video so we can assess the claim. Claims received after 24 hours may not be eligible. This does not limit rights under applicable consumer law.

What should I do if I receive the wrong item?
Contact us as soon as possible and we will review the order and arrange the appropriate resolution.

Can I get help choosing a product?
Yes. If you are unsure about size, shade, styling or product options, contact us before placing your order and we will be happy to help.

Are colours exactly the same as they appear online?
We aim to represent our products as accurately as possible. However, colours and finishes may appear slightly different depending on lighting, photography and your screen settings.

Are handmade or decorative pieces completely identical?
Minor variations in finish, texture or detailing may occur between pieces and are part of the character of decorative products.

How can I contact Serene Spaces?
You can reach us through our Contact page or message us on WhatsApp for help with product selection, delivery or order questions.